Informativa sulle spedizioni

Each set is handmade with premium quality—crafted just for you! Our current estimated order processing timeline is 5 to 10 business days after you’ve placed an order.

Express shipping available on request.

We do not process on holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Please note:
• Processing & shipping times may be extended during sales & holidays. 
• Discounts cannot be applied or changed after you've made your purchase.
• Orders cannot be cancelled 24hrs after being placed. Cancelations in exceptional circumstances with incur a 10% automatic cancelation fee.

We are not responsible for any postal delays or customs delays. Customs or duty fees associated with your purchase are not associated with Coilycue.

 A List of Some Things We’re Not Responsible For:


• Special notes about mail delivery will not be seen on the shipping label or your package. If you have special instructions, please contact your post office or mail person directly.

• International customers: We are not responsible for customs charges nor will we issue refunds due to customs charges. These government fees are NOT paid to Coilycue and are the sole responsibility of the receiver.


If you decide that you do not want to pay the customs and/or duty due, you do not pick up your items from the postal office, or you refuse delivery and your package is returned to us, the cost of shipping to you will be deducted from your store credit refund. 

Chargeback Policy for Delivered Orders

At Coilycue, we take fraudulent chargebacks seriously. If an order has been marked as delivered by the shipping carrier, any chargeback claiming "item not received" will be disputed with full evidence, including:

✅ Tracking confirmation showing delivery to the correct address
✅ Signature proof (if applicable)
✅ Customer communication records

🔹 Customers must contact us first if they experience any issues with their delivery. Filing a chargeback without prior contact may result in being banned from future purchases.

We are committed to protecting our business from misuse of the chargeback system and will pursue all available legal and financial remedies against fraudulent disputes.

If you have any concerns about your order, please reach out to [contact@coilycue.com] so we can assist you promptly.

Please review our return policy before you make an order.